Your Dedicated Patient Coordinator, Angel Patient Programme
- Every South African patient at Stunning Dentistry is assigned a named Dedicated Patient Coordinator (Dental Angel) who manages their case from first contact to lifetime follow-up.
Coordinators are available via WhatsApp, phone, and email 7 days a week.
What Does My Dedicated Patient Coordinator Actually Do?
Your coordinator manages your case in three phases: before travel they explain your plan, guide financing and visa paperwork, and arrange flights and hotel; during treatment they run daily check-ins and handle logistics; after you return they send your dentist handover, schedule follow-ups, and remain your contact for life.
Before Travel:
- Explains your treatment plan in plain English
- Guides your treatment financing and payment options
- Prepares visa documentation (Letter of Invitation)
- Recommends flights; books or guides hotel
- Sends complete pre-departure checklist
- Schedules pre-departure video call
During Treatment:
- Daily WhatsApp check-ins
- Coordinates between you and clinical team
- Available 24/7 for any concern
- Family updates (with your consent)
- Handles logistics (pharmacy, dietary adjustments)
After Return:
- Sends home dentist handover package
- Schedules Month 1 remote video consultation
- Sets recurring follow-up calendar
- Processes warranty claims
- Coordinates local dentist support if needed
- Remains your contact for life
Questions about this procedure?
When Can I Reach My Coordinator?
Your coordinator (per Angel Programme policy) works set hours seven days a week, longest on weekdays and shorter over the weekend, and confirms those hours in South African time when you are matched. WhatsApp is monitored around the clock, so anything urgent outside those hours is still picked up.
| Channel | Availability |
|---|---|
| Coordinator | Set hours, seven days a week, confirmed when you are matched |
| Urgent | WhatsApp monitored 24/7 |
Ready to discuss your options?
Specialist-only treatment planning
- Remote file review before travel
- Evidence-led treatment checkpoints
No waiting list for eligible cases
- Remote file review before travel
- Evidence-led treatment checkpoints
Trip coordinated with care timeline
- Remote file review before travel
- Evidence-led treatment checkpoints
Our Partners
Why Us
Frequently Asked Questions
Is my coordinator a real person?
Yes, a named individual assigned to your case, never AI or a call centre.
Can I speak to them before I commit to treatment?
Yes, a video introduction call happens before your treatment is confirmed.
What happens if my coordinator is on leave?
A fully briefed cover coordinator takes over so your case never stalls.
Can my family contact my coordinator directly?
Yes, with your consent, family updates can be arranged. ← Angel Programme | Arrange a Free Video Consult →
See your new smile instantly!
This tool will help you understand potential structural and aesthetic changes before finalizing treatment decisions.
